Terms & Conditions

Cancellation Policy

If a registrant or organization needs to cancel their participation in a training, it must be in writing to info@qbs.com. Attempts to cancel by any other means will not be honored. Cancellations received in an email by QBS 15 or more days before the scheduled training are fully refundable. Cancellations received in an email by QBS 14 days or fewer from the scheduled training date, or registrants who fail to attend the event are not refundable. If payment has not already been received, then the full amount will be billed to the registrant’s organization for the training in which the registrant was scheduled. Please note all past due accounts will be assessed a 1.5% interest fee per month on the unpaid balance. Please see the Substitution/Rescheduling Policy below. Failure to notify QBS in writing by the start time of a scheduled class (“no show”) is considered non-refundable. Rescheduling will be charged at the full amount.

Substitution/Rescheduling Policy

An organization may send a substitute participant in place of a canceling registrant to the scheduled training class. If the registrant wishes to transfer to another scheduled training session, then: (1) transfers must be in writing to info@qbs.com and if received 14 or fewer days from the scheduled training date, a 15% transfer fee will be assessed on the registration amount. (2) the training transferred to must occur within one year of the commencement date of the originally registered training date; and (3) is only permitted once – i.e., repeated rescheduling of cancellations is not permitted. If payment has not already been received for the originally scheduled training date, full payment for the training is expected by the due date on the invoice representing the originally scheduled training date. Cancellations of a training event by QBS will be fully refunded or at the request of the registrant, the payment will be applied to a future training event, with no additional fees or interest. All refunds will be processed within 30 days after receiving the written cancellation.

Cancellation of Organizational Training & Closed Sessions

If an organization wishes to schedule a closed session or requests all ten slots of a Training session (i.e., no participants from other organizations), cancellations received in an email by QBS 31 or more days are fully refundable. Cancellations received 30 or fewer days before the scheduled training date will be charged the full amount. If a registrant wishes to reschedule, they will be charged the full amount upon scheduling.

Payment Policy

Payment is encouraged at the time of registration by credit card or PO#. We do offer a “pay later” option and payment is expected within 21 days of the first day of training. If your organization requires a purchase order for any purchases/supplies, please fax to (508) 316-4274 with this invoice so that it may be referenced accordingly. Please note all past due accounts will be assessed a 1.5% interest fee per month on the unpaid balance. Payments should be sent to “QBS, 49 Plain St., 2nd Floor, North Attleboro, MA,02760” or call 855-QBS-MAIN (727-6246) with credit card information.

Weather Cancellation Policy

QBS recognizes that scheduled trainings may need to be canceled due to weather conditions. However, due to complexity and time constraints in scheduling trainings, weather cancellations will be avoided if at all possible. If it is apparent (e.g., announced school closings, road closings, etc.) the day before a training session is scheduled that inclement weather will likely prohibit the registrants and/or the trainers from attending, QBS will reschedule. Upon cancellation, QBS will make reasonable efforts to phone or email all participants to inform of the cancellation and rescheduled dates. Please assist QBS by sending us your cell contact number so that we can reach you if necessary. If registrants are unable to attend on the rescheduled dates, they will receive credit toward another scheduled training session in the future. Refunds will not be issued. Once the training is underway (the first day has begun), including but not limited to, the training site is still available (i.e., open) and trainer is on site, the remainder of the training will be conducted as scheduled. It is expected that the participants will make whatever arrangements necessary to attend. If a participant decides not to attend the remainder of the course, s/he will receive credit toward another future scheduled training in which space is available, at no extra charge. Rescheduling is allowed on a one-time basis only, with no further rescheduling permitted. No refunds will be made. Despite this travel policy, the decision to travel to and from training under any conditions, including inclement weather, is the sole responsibility of the participant. QBS accepts no liability or responsibility for the travel decisions of participants. QBS reserves the right to cancel or reschedule trainings at any time. If QBS cancels or reschedules the training due to weather or unforeseen circumstances beyond the control of QBS, you are entitled to a full refund, but QBS is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation. If QBS cancels a training in which you are enrolled, you will be contacted at the email address and/or phone number you provided when registering, so please be sure each participant provides a valid email address and phone number.

Organization of Record

Please recognize that, as stated in Safety-Care® compliance standards: A Safety-Care® trainer may only train employees of his or her Organization of Record, unless otherwise authorized in writing by QBS. An organization with contractors, interns, volunteers, etc., who work for other agencies but under the auspices of the organization and who provide services to the same individuals may consider those staff “employees” as long as the total number of staff from any given agency does not exceed 15 staff. Please recognize that this precludes training to other organizations that may be ‘supported’, ‘serviced’, or to which other services may be provided, but are different organizations. With respect to state and federal organizations, the center, facility, institution, etc. are considered to be an organization; therefore, a trainer must be at the center (i.e., local organization) level to train ‘center’ level staff, rather than at regional or state levels. Please direct any questions to info@qbs.com

Legal Representation

QBS LLC shall, upon reasonable request of Organization, and only if doing so shall not be impracticable, testify on behalf of Organization in any legal proceeding or regulatory hearing in which Organization shall become involved, provided 1) such testimony shall be limited to a general description of the nature of Safety-Care® and the conduct of the training contemplated hereunder; 2) Organization shall give QBS LLC at least Fifteen (15) business days’ notice of the need therefor; 3) Organization shall pay reasonable out-of-pocket expenses incurred by QBS in connection with such testimony, including the cost of travel, and shall pay QBS LLC, as a consulting fee, its then-applicable daily consulting rate for each day (or any part thereof) of in-person testimony; and 4) QBS LLC shall have no obligation hereunder to provide testimony on behalf of Organization if QBS LLC is also a party to such legal proceeding or its activities are, independently hereof, the subject of such regulatory hearing.

Intellectual Property

Participants and organizations acknowledge that all intellectual rights of the trademarks are owned unconditionally by QBS LLC, the sole course and provider of Safety-Care®, and in no manner, shall a participant or organization assume privileges and/or possession of said rights.

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