QBS Privacy Policy

Effective Date: August 19, 2026 Last Updated: August 19, 2026

QBS / Safety-Care ("QBS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our marketing communications, engage with our sales or training teams, or otherwise do business with us (collectively, the "Services").

By using our Services, you agree to the practices described in this Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information in the following ways:

A. Information you provide directly

  • Contact information (name, job title, organization/district or facility name, email address, phone number, mailing address)
  • Information submitted through website forms, such as demo requests, content downloads, event registrations, or contact inquiries
  • Information you provide when corresponding with our sales, marketing, or customer success teams
  • Billing and account information if you become a customer

B. Information collected automatically

  • Device and usage data (IP address, browser type, pages visited, referring URLs, time spent on pages)
  • Cookies and similar tracking technologies (see Section 5, "Cookies and Tracking Technologies")

C. Information from third-party sources We may supplement the information we collect with information from third-party data providers, professional and organizational directories, and data enrichment services, in order to better understand your organization's needs and route your inquiry appropriately. This may include professional contact details and organizational information obtained from publicly available or licensed sources.

D. Information we do not seek to collect QBS provides training and consulting services to schools, healthcare organizations, and similar institutions. Through our website and marketing activities, we do not intend to and do not knowingly collect student education records protected under FERPA or patient health information protected under HIPAA. If you are a school, district, or healthcare organization customer, you remain responsible for your own obligations under FERPA, HIPAA, or other applicable laws with respect to the records and data your organization maintains.

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide requested information about our training and services
  • Deliver, personalize, and improve our website and marketing communications
  • Communicate with you about products, services, training opportunities, and events, consistent with your communication preferences
  • Process and administer training registrations, contracts, and customer accounts
  • Analyze use of our website and marketing effectiveness
  • Maintain business records and comply with legal and contractual obligations
  • Detect, prevent, and address fraud, security issues, or misuse of our Services

3. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who perform functions on our behalf, such as customer relationship management (CRM) platforms, data enrichment and marketing automation services, email and SMS delivery providers, hosting providers, and analytics providers. These providers are authorized to use your information only as necessary to provide services to us.
  • Advertising and analytics partners, to the extent you have consented to related cookies or tracking (see Section 5).
  • Professional advisors, such as legal, accounting, or compliance consultants, where necessary.
  • Successors, in connection with a merger, acquisition, financing, or sale of business assets.
  • Legal authorities, where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of QBS, our customers, or others.

We do not share phone numbers collected for SMS communications with third parties for their own marketing purposes. See Section 6 below.

4. Your Choices and Rights

You have the following choices regarding your information:

  • Marketing emails: You may unsubscribe at any time using the link included in our marketing emails.
  • SMS messages: You may opt out at any time as described in Section 6.
  • Cookies: You may manage cookie preferences through our cookie banner or your browser settings, as described in Section 5.
  • Do Not Track: Our website does not currently respond to browser "Do Not Track" signals.

State Privacy Rights

Depending on where you live, you may have additional rights under state privacy laws, which may include the right to:

  • Know and access the categories and specific pieces of personal information we have collected about you, the sources of that information, and the categories of third parties with whom we share it;
  • Correct inaccurate personal information;
  • Delete personal information we have collected, subject to certain legal exceptions;
  • Opt out of the sale or sharing of personal information for cross-context behavioral or targeted advertising; and
  • Non-discrimination for exercising any of these rights.

We do not sell personal information for money. To the extent our use of advertising cookies (Section 5) is considered "sharing" personal information under applicable state law, you may opt out of that sharing through our cookie preference banner.

To exercise these rights, contact us using the information in Section 11. We may need to verify your identity before processing your request. If we deny a request, you may appeal by contacting us with "Privacy Request Appeal" in the subject line; if you remain unsatisfied, you may have the right to contact your state Attorney General's office.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our website, understand how visitors use our Services, and support marketing efforts. Categories of cookies we use include:

  • Necessary cookies — required for core website functionality.
  • Analytics cookies — help us understand website usage and improve performance.
  • Marketing cookies — support advertising, retargeting, and measurement of marketing campaign performance.

You can control non-essential cookies through the cookie preference banner on our website or through your browser settings. Disabling certain cookies may affect website functionality.

6. SMS/Text Messaging Communications

QBS offers customers, former customers, and prospective customers the option to receive text messages (SMS) related to training reminders, account updates, event notifications, and similar communications. This section describes our SMS practices in compliance with applicable messaging carrier and regulatory requirements.

Consent. We only send SMS messages to individuals who have provided prior express written consent (opt-in) to receive them, such as by submitting a form indicating agreement to receive text messages from QBS, or by texting a designated opt-in keyword to our messaging number. Consent to receive SMS messages is never a condition of purchasing any goods or services from QBS.

Message frequency. Message frequency varies depending on the program and your interactions with us (for example, training reminders or event updates). We will disclose expected frequency at the point of opt-in where applicable.

Message and data rates. Message and data rates may apply based on your mobile carrier plan.

Opt-out. You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from that program. You may be re-subscribed only if you opt in again.

Help. Reply HELP to any message for assistance, or contact us using the information in Section 11.

No sharing for third-party marketing. No mobile information collected through our SMS program will be shared with third parties or affiliates for marketing or promotional purposes. This exclusion applies regardless of any other sharing described elsewhere in this Policy (including with CRM, data enrichment, or advertising partners): text messaging originator opt-in data and consent will not be shared with any third parties.

Supported carriers. Carriers are not liable for delayed or undelivered messages.

7. Embedded Content and Third-Party Features

Our website may include embedded content or features from third-party platforms, such as videos, social media widgets, and scheduling or booking tools. If you interact with this embedded content (for example, watching an embedded video or scheduling a meeting through a third-party tool), that third party may collect data about you, set its own cookies, and monitor your interaction, in accordance with its own privacy policy. We encourage you to review the privacy policies of any third-party platforms embedded on our site.

8. Children's Privacy

Our Services are intended for business use by adults and are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

9. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy. In determining retention periods, we consider factors such as: the nature of our relationship with you (prospect, customer, or former customer); legal, tax, or contractual obligations requiring retention; the statute of limitations for potential legal claims; and whether retention is necessary to resolve disputes or enforce our agreements. When personal information is no longer needed for these purposes, we delete it or retain it only in a de-identified or aggregated form.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights described above, please contact us at:

Quality Business Solutions / Safety-Care 200 Foxborough Blvd, Suite 600 Foxboro, MA 02035 Email: info@qbs.com Phone: 855-727-6246

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised "Last Updated" date. Your continued use of our Services after changes take effect constitutes acceptance of the updated Policy.