Quality Behavioral Solutions to Complex Behavior Challenges™
info@qbs.com
49 Plain St. 2nd floor, North Attleboro, MA 02760

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Master Trainer

GENERAL DESCRIPTION

The primary role of Master Trainer is to provide QBS-designed training programs to a wide variety of human service, educational, and other customers requiring skills in behavior change and management. The training may be in various contexts, including seminars, in-services, conferences, and various settings, including educational, residential, and treatment settings. Consulting services would be evaluations, one-on-one training, and recommendations.

We are steadily expanding and establishing services throughout North America, training our Safety-Care™ and Quality Behavioral Competencies™ programs to educational, residential, and programmatic settings serving individuals with challenging behaviors.

Currently hiring in San Jose, CA and North Attleboro, MA.

The well-qualified applicant is a Behavior Analyst and Board Certified Behavior Analyst who will provide QBS training and consultation services to many clientele in educational, residential, and treatment settings serving individuals with diagnoses varying from autism/DD to traumatic brain-injury to psychiatric disorders.  The applicant will also have experience training, teaching, or otherwise presenting to audiences and enjoy travel.

JOB DUTIES AND EXPECTATIONS

  • Conduct and implement QBS training programs as prescribed and dictated in training manuals and other directive materials.
  • Design and/or participate in the design, development, and refinement of training materials to meet the future needs of QBS clients.
  • Arrange and travel to customer sites to conduct multi-day training programs in the U.S. or internationally as assigned, which will involve overnight stays and periodic weekend travel.
  • Maintain 80% revenue productivity primarily through training and, secondarily, through ongoing consultation and educational activities.
  • Complete and submit paperwork in a timely, accurate manner, including but not limited to training records, expense reports, timesheets.
  • Facilitate and increase in customers through participation in sales and marketing activities including but not limited to exhibit booth duties, in-person and web-based presentations of QBS products and services, newsletters and other publications, sales meetings with prospective customers, customer service calls, and other activities as assigned.
  • Assist in the maintenance of company customer and training databases, including Salesforce, Constant Contact, and other systems.
  • Maintain and promote customer service and satisfaction through professional behavior, responding to and/or resolving questions, concerns, and complaints in a professional, thorough, and timely manner.
  • Maintain certification as a BCBA and maintain knowledge of current literature in applied behavior analysis.
  • Consulting Services would include evaluation, recommendation, training of on-site customer at determined intervals.

JOB REQUIREMENTS

  • Possess a minimum of 3-5 years experience providing consultation and training in behavioral principles and procedures to para/professionals in one or more of the following areas: Autism/Developmental disabilities services, adolescent or adult psychiatric settings, brain injury rehabilitation, or other relevant human service areas in which behaviorally challenged individuals to require services.
  • Must be able to travel 60% or more overnight in any given workweek, 2-3 weeks a month.
  • Proficient and Professional verbal and written communication skills
  • Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.

EDUCATION

  • Master’s Degree in Applied Behavior Analysis or closely related program.
  • Minimum of one year, and currently active Board Certification in Behavior Analysis

Regional Marketing Manager

Overview of QBS

QBS is a national leader in behavioral crisis prevention, de-escalation, and management training. QBS is a mission-led company providing essential services to reduce the frequency and severity of behavioral challenges and violence in the workplace, especially in education and healthcare settings.

Overview of Role

QBS is a fast-growing company, and the sales and marketing team is critical to its success in growing and retaining its substantial base of customers. Responsible for generating and managing leads for QBS products in assigned markets while nurturing and supporting the current customer base. This position requires developing a fundamental relationship with customers and identifying new opportunities to increase market presence and advance growth.

Job Duties & Expectations

  • Understand and be able to present the company’s line up of products’ features and benefits
  • Meet or exceed the scheduling of new Trainers/Training as directed
  • Work with QBS Master Trainers and other company staff for scheduling of training and/or presentations
  • Maintain established timelines for following up with potential leads and action plan imperatives
  • Utilize SalesForce.com to manage and maintain the company’s scheduling and customer management system
  • Develop, present and update action plans for business growth
  • Develop and maintain strong relationships with key customers
  • Develop and maintain mailing lists and execute timely mailings

Job Requirements

  • Minimum of two years sales and/or marketing experience
  • Understanding of the current crisis prevention trends/products in the marketplace
  • Proven history of achieving or exceeding established goals while managing multiple priorities
  • Ability to be self-directed and prioritize
  • Must have excellent attention to detail skills
  • Working experience with critical decision-makers and upper management
  • Excellent communication and organization skills
  • Demonstrates strong presentation skills
  • Working knowledge of Microsoft Office Applications
  • Ability to travel in various forms of transportation

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoy doing work that requires frequent shifts in direction
  • Detail-oriented --  can focus on the details of work, not just the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative
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