If a registrant or organization needs to cancel their participation in a training, it must be in writing to firstname.lastname@example.org.
Attempts to cancel by any other means will not be honored.
Cancellations received in an email by QBS 15 or more days before the scheduled training are fully refundable.
Cancellations received in an email by QBS 14 days or fewer from the scheduled training date, or registrants who fail to attend the event are not refundable. If payment has not already been received, then the full amount will be billed to the registrant’s organization for the training in which the registrant was scheduled. Please note all past due accounts will be assessed a 1.5% interest fee per month on the unpaid balance. Please see the Substitution/Rescheduling Policy below.
Failure to notify QBS in writing by the start time of a scheduled class (“no show”) is considered non-refundable. Rescheduling will be charged at the full amount.
An organization may send a substitute participant in place of a canceling registrant to the scheduled training class. If the registrant wishes to transfer to another scheduled training session, then:
(1) transfers must be in writing to email@example.com and if received 14 or fewer days from the scheduled training date, a 15% transfer fee will be assessed on the registration amount.
(2) the training transferred to must occur within one year of the commencement date of the originally registered training date; and
(3) is only permitted once – i.e., repeated rescheduling of cancellations is not permitted. If payment has not already been received for the originally scheduled training date, full payment for the training is expected by the due date on the invoice representing the originally scheduled training date.
Cancellations of a training event by QBS will be fully refunded or at the request of the registrant, the payment will be applied to a future training event, with no additional fees or interest. All refunds will be processed within 30 days after receiving the written cancellation.
If an organization wishes to schedule a closed session or requests all ten slots of a Training session (i.e., no participants from other organizations), cancellations received in an email by QBS 31 or more days are fully refundable. Cancellations received 30 or fewer days before the scheduled training date will be charged the full amount. If a registrant wishes to reschedule, they will be charged the full amount upon scheduling.